How to order

Find what you want to buy
You can either Search for your product using our search utility located on the left hand side of the page or browsing through our categories on the left hand side of the page, alternatively you could use locate your product by manufacturer by clicking on the manufacturer icon on the left of the page.
Add the item/s to your Shopping Cart
The Shopping Cart is where you keep items you intend to buy. You can always remove the items from the Shopping Cart at any time. When you find what you want simply click the "Buy Now" button or the "Add to Cart" on the item's product information page. Once you have added everything you want to the Shopping Cart select "Checkout"
Login/Register
If this is your First Order you will have to register, simply complete the "New Customer" Section.
The e-mail address you provide will be the only e-mail address we can use to communicate with you about your order, so please double-check it.once completed, you will be a registered customer.
Payment Method & Delivery Method
Please select the payment method you would like to use.
Please select the delivery method you would like to use.
Details and Confirmation
Please check that the address and contact details are correct.
Once you are satisfied that your details are correct click the `Submit Order` Button.
Once the Order is successfully submitted you will be issued an order number. You can search for your orders via your Orders History in your Account Section

Q: Can I place a order without registering an account?
A: No you have to register an account to place an order (no fees or costs), but this is mainly to allow you to keep a track of your orders, invoices, quotes and returns.

Q: Can I collect my order from Phoenix Tech?
A: It is not possible to collect any items from us. All orders have to be delivered.

Q: I have been sent the wrong item, how do I report this?
A: If you have been sent the incorrect item then please process this through our Returns section on the top right hand section (in your account tab). Once we receive a RMA Request you will be issued with a RMA number.We will then immediately arrange for the incorrect product to be collected. The RMA will be given special priority and you will receive the correct item as soon as possible.

Q: My order is in "Queued" status, what does this mean?
A: Once you have submitted your order it is set to "Queued". This means that your order has been received by our system and is in the queue to be processed. Order processing takes place between 9:30am - 5:30pm Monday - Friday. Orders placed on weekends or Bank Holidays or Public Holidays will get processed on the next working day.

Q: I would like to cancel my order, how do I do this?
A: Please visit our Contact Us section and send us your cancellation request and order number.

Q: Can I call Phoenix Tech to place an order?
A: Orders cannot be placed over the telephone due to security reasons in place to protect you the customer. All orders must be placed through our website.

An online consultant is always available during business hours to assist you. Look for our Live chat Communication Icon at the bottom of your screen.

Q: What happens if I receive my order and it is damaged, or there are items missing?
A: This must be reported to us as soon as possible, so that we can investigate the matter. If you have received a damaged item you will need to visit our Returns section under your account. Once we receive a RMA Request you will be issued with a RMA number to return the damaged item to us. The RMA will be given special priority and you will receive the new item as soon as possible.