Returns Policy

To return an item to Phoenix Tech for whatever reason, please login to your account and select "Returns" from the "Your Account tab on the right of the screen.
Search for the order that contains the product you want to return and from here you can generate your RMA (Return Merchandise Authorisation).

The normal turn around for returned items is 3-5 working days (once received). If the item is no longer a current model, we are usually unable to replace immediately, as there is no available stock, and would have to return the product to the manufacturer for them to replace. This can sometimes take up to 4 weeks dependent on the type of product.

Please make sure the item(s) to be returned are packaged suitably for transit to ensure the goods do not get damaged. It is your responsibility to ensure they arrive back undamaged, unless we have agreed in advance to collect the goods.

It is extremely important that you do not attach any labels, stickers, packing notes, brown tape, or similar to any retail boxes, such as a motherboard or a graphics card box. This is because when an item is replaced by our suppliers, they do not replace the packaging, only the item. Therefore if the box is defaced we are unable to sell the item on to another customer, despite the product being brand new.

Don't worry if your refund does not show straight away, it can take up to 5 working days before it is visible in your account from the date when the refund was carried out dependent on your bank.

Non-faulty goods returned to us as faulty can be subject to a aditional fees please read our terms and conditions for more information.
You will be responsible for the cost of postage of returning non-faulty goods that have been returned to us as faulty.
Please ensure you enclose all relevant cables, driver disks, etc otherwise your refund / replacement can be delayed while we wait for those to be returned.
We require the complete set for products because otherwise manufacturers will not replace faulty items.