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Q: Can I change the delivery address on my order?
A: If your order is still under "Queued" then YES, Please visit our Contact Us section. Then complete the form with your info (please remember to include your order number).
Q: What happens if a delivery is attempted but no one is in to receive the order?
A: If a delivery is attempted but no one is in to receive, the delivery driver will leave a card with the time of attempted delivery. A second delivery will be attempted the next working day but we would advise that you contact the courier direct to arrange a suitable time for delivery of your order. Please Note: If a second delivery is attempted but no one is in to receive, your order will be held at the local courier depot for a further 2 working days for collection by yourself. If the order is not collected within this time it will be returned back to us and a return shipping charge will be applied.
Q: What happens if I am unable to check the condition of my order at the point of delivery?
A: If you are unable to check your order's condition please sign for the goods as "UNCHECKED". Failure to do so may affect any warranty claims you make at a later date.
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