PRIVACY POLICY
Last Updated: September 06 2026
Who We Are
PHOENIX Advanced IT Solutions CC ("PHOENIX", "we", "us") is a web development, cloud hosting and technology support company based in Windhoek, Namibia. This policy explains what personal information we collect through this website, why we collect it, and what we do with it.
No Ads, No Third-Party Cookies, No Trackers
We do not run advertising on this website and we do not embed third-party advertising, analytics or social media tracking scripts. We do not sell, rent or trade your personal information to anyone. Nothing on this site is used to profile you or to follow you across other websites.
What We Collect
We only collect information that you choose to give us:
- Enquiries and quote requests:
Your name, company or institute name, email address, telephone number, and whatever you write into the message or requirements fields of our forms. - Service delivery information:
Details you provide so that we can register a domain, set up hosting or email, or build and maintain your website or software. - Technical server logs:
Our servers record standard technical data such as IP address, browser type and the pages requested. This is used for security, troubleshooting and capacity planning.
Why We Use It
- To answer your enquiry and prepare a quotation.
- To provide, invoice and support the services you have ordered.
- To keep our systems secure and to meet our legal and accounting obligations.
We do not use your details for unrelated marketing.
Who We Share It With
We share your information only where it is necessary to deliver a service you have asked for — for example with a domain registrar when registering a domain in your name, or with an upstream data centre or software provider used to run your service. Those providers may process your information only for that purpose. We will otherwise disclose your information only where we are required to do so by law.
How Long We Keep It
Enquiries are kept for as long as we need them to deal with your request and to maintain the business relationship. Records relating to contracts, invoicing and accounting are kept for the retention period required by Namibian law. You may ask us to delete an enquiry at any time.
Security
Information you send through this website is transmitted over an encrypted (HTTPS) connection and is stored on servers that we manage. We apply access control, patching and backup procedures appropriate to the sensitivity of the data. No system can be guaranteed to be completely secure, but we will notify affected customers without undue delay where a breach materially affects their data.
Your Rights
You may ask us to:
- Confirm what personal information we hold about you
- Correct information that is inaccurate or out of date
- Delete information we no longer have a lawful or contractual reason to keep
- Stop using your details for a particular purpose
Send any such request to the address below and we will respond within a reasonable period.
Children
This website is aimed at businesses and organisations and is not directed at children. We do not knowingly collect personal information from children.
Links To Other Websites
Our website may link to websites operated by other parties. We are not responsible for their content or their privacy practices, and we encourage you to read their own policies.
How to Contact Us
For any questions or concerns regarding this Privacy Policy, or to exercise any of the rights above, please contact us at:
Email: info [at] phoenix-tech.net
PHOENIX Advanced IT Solutions CC, Independence Avenue, PO 31498, Windhoek, Khomas, Namibia
We reserve the right to modify this Privacy Policy at any time, effective upon posting of an updated version on our website. Please regularly check this page for updates.